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PAYMENT / DELIVERY CONDITIONS



In order to settle the value of the orders placed on www.trollbeads.ro, we offer you the following procedure:

Bank transfer:
OWNER’S ACCOUNT: SC ART GIOIELLI SRL;
ACCOUNT(LEI): RO49INGB0000999909875696 opened at ING Bank.

After placing each order, we will issue a proforma invoice with all the details necessary to make the payment. The proforma invoice will be issued within a maximum of 24 hours from the date and time of placing the order between Monday and Friday, and for orders placed on weekends or national holidays, it will be issued on the first working day. The payment term of the proforma invoice is of maximum 2 working days from the date of issue.

– Online with the card/credit card:

Starting from November 2022 (we still don’t know the exact date) you will be able to pay for the shopping basket online with the card, both in full and in installments through the secure payment page of the NETOPIA Payments processor (https://netopia-payments.com/)

– Cash on delivery:

Starting from November 2022 (we still don’t know the exact date) you will be able to pay for the shopping basket and cash on delivery, for a maximum value of 5,000 Lei.

– Card upon delivery:

Starting from November 2022 (we still don’t know the exact date) you will be able to pay for the shopping basket and cash on delivery, for a maximum value of 5,000 Lei.

Deliveries will be made only through courier companies, and their cost will be included in the value of the proforma invoice where applicable. After receiving the counter value of the proforma invoice, we will issue the fiscal invoice which we will send in electronic format to the e-mail address indicated by you. The ordered jewelry will be delivered together with the warranty certificate through the courier company.

The printed tax invoice will only be sent physically if we receive an express request to do so – protecting nature is an integral part of Trollbeads culture.

As soon as the package is handed over to the courier, you will receive an e-mail that will include details about the shipment of your order.

Thank you!